FAQ's for Guests
Can you recommend things to do in East Lothian during my stay?
Absolutely. East Lothian offers a wide range of activities including coastal walks, golf, beaches, historic sites and excellent restaurants. We’re always happy to share local recommendations to help you make the most of your stay.
Where are your holiday homes located in East Lothian?
We offer a collection of carefully selected holiday homes across East Lothian, including popular locations such as North Berwick, Gullane, Dunbar, Gifford and surrounding coastal villages. Our properties are ideally situated for easy access to beaches, the outdoors, golf courses and Edinburgh, making them perfect for both relaxing breaks and active stays.
Do you offer luxury holiday homes in East Lothian?
Yes. Hame specialises in high-end, well-presented holiday homes in East Lothian, offering stylish interiors, quality furnishings and exceptional locations. Each property is chosen to provide a comfortable and memorable stay for guests seeking a more premium experience.
Are your holiday homes close to the beach and golf courses?
Many of our properties are located close to East Lothian’s beaches and world-class golf courses, including those in North Berwick and Gullane. Whether you’re visiting for a coastal getaway or a golf trip, we have homes ideally positioned for both.
Do you offer pet-friendly holiday homes in East Lothian?
Yes, we offer a selection of pet-friendly holiday homes in East Lothian. Specific details can be found on each property listing, including any guidelines or additional charges.
What is included in the holiday home?
All of our holiday homes are fully equipped with the essentials for a comfortable stay, including fresh linen, towels, kitchen facilities and WiFi. Many properties also offer additional features with full details provided on each individual listing.
Is there parking available at your properties?
Most of our properties offer parking either on-site or nearby. Parking details are clearly outlined on each listing so you can choose a property that suits your needs.
Do your holiday homes have WiFi?
Yes, all properties include reliable WiFi, making them suitable for both leisure stays and remote working.
How do I book a holiday home in East Lothian with Hame?
You can book directly through our website or via major booking platforms such as Airbnb and Booking.com. Our booking process is simple and secure, allowing you to check availability and confirm your stay with ease.
What time is check-in and check-out?
Check-in and check-out times vary slightly by property, but details are clearly provided before your stay. We ensure a smooth arrival process, with clear instructions on how to access the property.
How do I access the property when I arrive?
Access arrangements depend on the property, but typically include secure key safes or self check-in systems. Full instructions are provided ahead of your arrival to ensure a seamless experience.
FAQ's for HomeOwners
What reports and metrics do you provide to owners?
We provide clear, monthly reports covering occupancy rates, rental income and expenses, giving you full visibility over your property’s performance. Additional reporting can be arranged more frequently on request, ensuring you always stay informed and in control of your holiday let investment.
Do you provide professional photography and listing optimisation?
Yes. We arrange professional photography for all of our holiday homes to ensure your property is presented to the highest standard and stands out across booking platforms. We also provide styling guidance to help maximise visual appeal and booking performance.
Can I block off dates for personal use and how far in advance do I need to do this?
Yes. You can log into our secure owner portal at any time to reserve dates for personal use and update your calendar instantly. We recommend blocking your preferred dates as early as possible to avoid clashes, but there is no restriction on how far in advance you can do this.
How do you handle property maintenance and housekeeping, and who pays for it?
We arrange regular cleaning, linen changes and any necessary repairs, so your holiday home is always guest‑ready. The associated costs – housekeeping, linen hire and maintenance – are paid by the owner, either directly or through us. By working with experienced trades in East Lothian and Edinburgh, we deliver a seamless service that keeps your property in good condition.
Do you market properties across multiple platforms such as Airbnb, Vrbo and Booking.com?
Yes. To maximise occupancy and visibility, we list your property on all major booking platforms – including Airbnb, Vrbo, Booking.com and others – as well as on our own website. We use professional channel‑management software to synchronise calendars and pricing across every platform, ensuring availability is always up‑to‑date and eliminating the risk of double bookings.
What types of properties do you manage in East Lothian and Edinburgh and how personalised is your service?
We specialise in high‑end, well‑presented holiday homes and short‑term lets, and we tailor our services to suit the specific needs of each property and owner. Our focus is on East Lothian and the immediate surrounding area.
Do you assist with obtaining and maintaining short‑term let licences and compliance with local regulations?
Absolutely. We work closely with property owners to navigate Scotland’s short‑term let licensing requirements, ensuring that your property is properly registered and remains compliant. Our team will coordinate the necessary documentation, liaise with the local authority, and keep track of renewal deadlines on your behalf. By handling the administrative work and walking you through each stage of the process, we make sure your holiday let stays fully licensed and legally compliant.
How do you handle guest screening and damage deposits?
We take a proactive approach to guest screening, reviewing booking profiles, previous reviews and verifying guest details to ensure responsible stays. For added protection, we securely collect and manage damage deposits through our booking system. Deposits are held against each stay and returned promptly after check-out, subject to a satisfactory property inspection.
What is your management fee and are there any additional charges?
Our management commission typically ranges between 15 % and 20 % of the rental income, depending on the level of support you require. Additional costs such as linen hire, housekeeping and maintenance are passed through. Because every property is unique, we offer a bespoke approach – please contact us for a tailored proposal outlining the service level and pricing structure that best fits your holiday let.
What services do you offer and can I choose only the ones I need?
We offer a comprehensive holiday‑let management service, covering everything from creating your property listing and optimising pricing to handling guest communication, housekeeping and maintenance. For owners who prefer a lighter touch, we also provide a listing‑only service. Our team can tailor a bespoke package that combines exactly the services you need, ensuring you receive the right level of support to maximise bookings and revenue.