Terms and Conditions

 These Terms & Conditions (“Terms”) govern all bookings for holiday accommodation arranged by us as agent for the property owner.

1. Definitions

In these Terms:

• “You”, “Your”, “Guest” means the lead guest named on the booking and all members of the party.
• “We”, “Us”, “Agent” means [Stay Hame Ltd, Registered Address, Company Number], acting as agent only.
• “Owner” means the legal owner of the Property.
• “Property” means the accommodation booked.
• “Booking Contract” means the legally binding contract between You and the Owner.
• “STL Licence” means a Short-Term Let licence under the Civic Government (Scotland) Act 1982 (Licensing of Short-Term Lets) Order 2022.
• “Additional Charges” means reasonable charges payable in addition to rent.

2. Parties & Legal Basis 

2.1 We act solely as agent for the Owner in arranging bookings and do not own or control the Property.
2.2 The Booking Contract is between you and the Owner. We are not a party to that contract and shall have no liability in respect of the provision of accommodation.
2.3 Our role is limited to marketing, booking administration, and related services.
2.4 A binding contract is formed once written booking confirmation is issued.
2.5 Minimum booking age: 18 years.
2.6 We and/or the Owner reserve the right to refuse any booking request.

3. Holiday Use Only – No Tenancy

3.1 Occupation is strictly for holiday or permitted business use within Schedule 4 of the Housing (Scotland) Act 1988.
3.2 No tenancy, security of tenure, or residential occupancy rights are created.

4. STL Licensing & Safety

4.1 Each Property is marketed only where a valid STL Licence is held (where required).
4.2 You must not exceed maximum occupancy or breach licence conditions or house rules.
4.3 If a licence is refused, revoked, or suspended, we or the Owner may cancel the booking and refund sums paid. No further liability arises.
4.4 You must familiarise yourself with fire safety instructions, exits, and alarms on arrival.

5. Booking, Pricing & Payment

5.1 A booking is provisional until a deposit is paid and confirmation issued.
5.2 The balance is due 6 weeks before arrival. Failure to pay may result in cancellation.
5.3 Bookings made within 6 weeks of arrival require full payment immediately.
5.4 Prices include utilities, linen, towels, and standard cleaning unless stated otherwise.
5.5 Payment methods: bank transfer or card. Any transaction or international fees are your responsibility.
5.6 A booking or administration fee may apply and will be disclosed before payment.
5.7 Late payment may incur interest at 4% above Bank of England base rate until the payment is made.
5.8 We reserve the right to correct obvious pricing errors. Where a material error occurs, you may cancel for a full refund.
5.9 We take care to ensure pricing and descriptions are accurate, however obvious errors may occasionally occur. If we discover an error in the price of your booking before confirmation, we will correct it and you may either: (a) proceed at the corrected price; or (b) cancel for a full refund of any sums paid. If an error is discovered after confirmation, we will discuss options with you in good faith and, where the corrected price is materially higher, you may cancel and receive a refund of sums paid (less any non-refundable third-party costs incurred with your agreement).

6. Security / Damage Deposit

6.1 A refundable security deposit is required 7 days prior to arrival.
6.2 You must report any issues within 48 hours of arrival, failing which the Property is deemed accepted in good order. 
6.3 Post-stay inspections may be carried out. Any proposed deductions will be notified with evidence within 7 days. 
6.4 Undisputed balances will be refunded within 5 working days. If costs exceed the deposit, the balance is payable within 14 days.
6.5 We may charge any sums due to the payment method provided where the deposit is insufficient or not provided.
6.6 If you fail to provide required security deposit payment details by the stated deadline, we may treat the booking as cancelled and apply the cancellation charges in Clause 13.

7. Additional Charges

Additional Charges may include (without limitation):

• Excessive cleaning beyond standard allowance 
• Smoking or vaping indoors
• Unauthorised pets
• Damage to furnishings or linen
• Lost keys or lock replacement
• Late departure or early arrival without consent
• Third-party call-outs caused by your actions

8. Pets

8.1 Pets are permitted only with prior written approval.
8.2 You are responsible for all pet-related damage and cleaning.
8.3 Pets must be free from fleas, ticks and other parasites. If evidence of fleas/parasites is found after your stay (or specialist treatment is reasonably required), you will be responsible for the reasonable costs of treatment and any associated loss of use.

9. Guest Responsibilities & House Rules

9.1 You agree to:

• Comply with check-in/check-out times
• Respect neighbours (quiet hours apply)
• Not smoke or vape indoors
• Not hold parties or events without consent
• Not engage in illegal activity
• Supervise children and vulnerable persons
• Use appliances safely
• Not sub-let or commercially use the Property
• No portable cookers or camping equipment indoors
• Follow EV charging rules
• Dispose of waste responsibly

9.2 You must promptly report any damage, defect, or safety issue.
9.3  Bookings for stag/hen parties, single-sex group bookings, or bookings where an event is proposed are not permitted unless approved in writing in advance. Where approved, we and/or the Owner may require:
(a) an enhanced security deposit; and/or
(b) additional conditions (e.g., noise monitoring or stricter occupancy controls)
If you fail to disclose that your booking falls within these categories, we may treat this as a material breach. Material breaches may result in immediate termination without refund.

10. Access

The Owner, Agent, or contractors may access the Property on reasonable notice or in an emergency.

11. Changes & Availability

11.1 Minor changes to furnishings or amenities may occur.
11.2 If the Property becomes unavailable, we may offer alternative accommodation or refund sums paid. No further liability arises. 
11.3 The Owner is responsible for the condition and suitability of the Property. We do not guarantee the condition or accuracy of descriptions beyond reasonable care.

12. Alterations to a Booking 

12.1 Any request by you to change dates, shorten/extend the stay, change Property, or alter party composition beyond minor admin updates is subject to Owner approval and availability.
12.2 If the Owner agrees to a date change, you must pay any price difference. If the new dates are lower-priced, no refund is due unless we agree otherwise in writing.
12.3 A request to transfer to a different property will usually be treated as a cancellation of the original booking and a new booking, and Clause 13 will apply.
12.4 We may charge a reasonable administration fee for processing changes, which will be disclosed to you before the change is confirmed.

13. Cancellation by You

Cancellations must be made in writing.

Cancellations made more than 42 days – 20% deposit + non-refundable fees

Cancellations made 42 days or less – 100% of booking value 

These charges represent a genuine pre-estimate of loss. If dates are re-let, we will refund the re-let value less reasonable costs.

14. Complaints & ADR 

14.1 Issues must be reported promptly during your stay.
14.2 Post-departure complaints must be submitted within 7 days.
14.3 If unresolved, we will provide details of an approved ADR provider and confirm participation.

15. Liability, Risk & Insurance

15.1 Nothing excludes liability for death or personal injury caused by negligence, fraud, or breach of statutory rights.
15.2 Subject to the above, neither the Owner nor the Agent is liable unless caused by proven negligence or breach of duty.
15.3 You are responsible for your party and their conduct.
15.4 We are not responsible for external noise, utilities, internet, or rural connectivity.
15.5 We are not liable for third-party services or recommendations.
15.6 We shall not be liable for failures arising from third-party systems (including booking platforms or payment providers).
15.7 Where performance is affected by events outwith reasonable control (including severe weather, government restrictions, or utility failure), bookings may be modified or cancelled. Refunds may be made less irrecoverable costs.
15.8 Agent liability is limited to the fees paid to us for the booking.
15.9 The Owner is responsible for compliance with all legal and safety obligations relating to the Property.
15.10 No guarantee is given as to uninterrupted enjoyment of the Property.
15.11 Evidence (including photographs or contractor reports) may be used to assess damage or breaches.
15.12 You must obtain appropriate travel insurance.
15.13 You shall indemnify and hold harmless the Owner and Agent against all losses arising from your breach, damage, or unlawful acts.

16. Termination & Eviction

16.1 We or the Owner may terminate the booking immediately for serious breach, non-payment, or unlawful activity.
16.2 You must vacate immediately upon termination.
16.3 We or the Owner may take reasonable steps to secure possession, including removal of access rights.
All associated costs shall be recoverable from you.

17. Data Protection

We process personal data in accordance with UK data protection laws.

18. Governing Law

These Terms and the Booking Contract are governed by the law of Scotland.

The Scottish courts shall have exclusive jurisdiction.

19. Severability

If any provision is unenforceable, the remainder shall remain in effect.

Where the Guest comprise more than one person, the obligations and liabilities of the Guest under this Agreement shall be joint and several. This means that each such person is liable for the full amount of any debt or obligation, and not just a pro-rata share.

20. Contact Details

Stay Hame Ltd
3 Dove Wynd, New Alderston House, Bellshill, United Kingdom, ML4 3FB

Email: Hello@stayhame.com
Tel: +44 (0) 7894967725
Company No.: SC879906